Frequently Asked Questions
Everything you need to know about your Dorelan sleep experience.
What is the estimated delivery time for my order?
Standard delivery typically takes 5 to 10 business days. For larger items like mattresses and bed frames, our specialized white-glove delivery team will contact you to schedule a specific arrival window.
Do you offer a trial period for mattresses?
Yes, we offer a 100-night sleep trial on all our premium mattresses. If you are not completely satisfied with your comfort level, you can exchange it or return it for a full refund.
How do I care for my Dorelan pillows and bedding?
Most of our pillows feature removable, machine-washable covers. We recommend washing at 30°C and avoiding harsh chemicals to maintain the integrity of the MyForm or memory foam materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger furniture purchases.
Are your products covered by a warranty?
Absolutely. All Dorelan mattresses come with a 10-year limited warranty covering manufacturing defects and structural integrity, ensuring long-term peace of mind.
Can I track my shipment online?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to our courier's portal to monitor your delivery in real-time.