Returns & Exchanges
At DORELAN, we want you to experience the ultimate sleep quality; if your purchase does not meet your expectations, you can return your items within 30 days of delivery. All returned products must be in their original condition and packaging to ensure a smooth exchange or refund process.
Initiate Your Request
Log into your DORELAN account or visit our returns portal with your order number and email address to start the process.
Prepare the Package
Place the items in their original protective packaging, ensuring that all tags, manuals, and accessories are included to prevent damage during transit.
Schedule a Pickup
For large bedding items and mattresses, our specialized logistics team will contact you to arrange a convenient collection time at your doorstep.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the returned goods, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing